Privacy Policy

Effective Date: 2 August 2025

Canberra Taxis & Maxis (“we”, “our”, “us”) is committed to protecting the privacy of our customers, drivers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services (including bookings via phone, website, mobile apps, or in person), you agree to the terms of this Privacy Policy.

  1. Who We Are

Canberra Taxis & Maxis is a taxi and maxi transport service operating in the Australian Capital Territory (ACT), providing safe, reliable and convenient transportation for residents, visitors and businesses.

If you have questions about our privacy practices, please contact us:

  • Phone: (02) 61884633
  • Email: info@canberrataxisandmaxis.com.au
  1. What Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

  • Booking Details: Name, phone number, email, pickup and drop off locations, time of booking.
  • Payment Information: Credit/debit card details (processed securely through third-party payment gateways, we do not store card numbers).
  • Account Information: When creating an account (if applicable), username, password and contact details.
  • Communications: Any messages, emails or feedback you send us.

2.2 Information We Collect Automatically

  • Ride Data: GPS location, trip duration, pick-up/drop-off times and route details (for service quality, safety and dispute resolution).
  • Device Information: When using our website or apps—device type, operating system, IP address, browser type and usage statistics.
  • Call Recordings: Calls to our booking line may be recorded for quality assurance, training and dispute resolution.

2.3 Driver Information

For drivers and operators:

  • Personal Details: Name, contact information, driver accreditation details and vehicle registration.
  • Compliance Information: Criminal history checks, driver authorisations and insurance details (as required by ACT regulations).
  1. Why We Collect Your Information

We collect and use personal information for the following purposes:

  • To process bookings and provide taxi/maxi services.
  • To communicate with customers about bookings, changes or issues.
  • To ensure safety and security for passengers, drivers and the public.
  • To comply with ACT Government transport regulations.
  • To improve our services through feedback, analytics and customer insights.
  • To manage driver/operator relationships including compliance and payments.
  • For marketing purposes (only with your consent, as per APP requirements).
  1. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, modification, or disclosure.

  • Data Security: Secure servers, encryption, firewalls and restricted employee access.
  • Payment Security: All online and in-app payments are processed by PCI-compliant payment gateways.
  • Retention: We retain your information only for as long as necessary to provide our services, meet legal obligations or resolve disputes.
  1. Disclosure of Information

We do not sell or rent your personal information. We may share your information only in the following situations:

  • With Drivers/Operators: To fulfil your booking.
  • With Service Providers: Payment processors, IT providers, customer service systems, GPS platforms (only as necessary for service delivery).
  • With Authorities: When required by law (e.g., for law enforcement or regulatory compliance).
  • With Consent: Where you authorise sharing (e.g., for corporate account management).
  1. Overseas Disclosure

Your personal information is generally stored in Australia. However, certain third-party service providers (such as cloud hosting services) may store information overseas. We ensure these providers comply with equivalent privacy standards.

  1. Your Rights

Under the Privacy Act 1988 you have the right to:

  • Access your personal information we hold.
  • Request corrections to ensure your information is accurate and up to date.
  • Opt-out of direct marketing communications at any time.

Requests should be made in writing to:
📧 info@canberrataxisandmaxis.com.au
📞 (02) 61884633

  1. Website and App Usage (Cookies & Analytics)

When you visit our website or use our apps:

  • We may use cookies and similar technologies to improve user experience.
  • We may use Google Analytics or similar tools to analyse usage trends.
  • You can disable cookies in your browser, but some features may not work correctly.
  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Updated versions will be posted on our website with a new “Effective Date.”

  1. Contact Us

For any privacy concerns, access requests, or complaints:

Canberra Taxis & Maxis
📍 Canberra, Australian Capital Territory
📞 (02) 61884633
📧 info@canberrataxisandmaxis.com.au

We will respond to all privacy related enquiries in accordance with the APPs and within a reasonable timeframe.